Modern IVR with Built-In ASR and TTS for AI Voice Assistant
On-Premises solution that supports any contact center via MRCP v1 and v2, including Cisco UCCX, UCCE and Avaya Experience Portal.
Why Comstice IVR
Enhance customer experience easily, without going through many hoops, long project cycles and custom coding.
Faster Business Change
Self-service for business users with no technical background needed.
Easier AI Experimentation
Ready for AI integration with speech recognition and text to speech in multiple languages.
Self Service
Drag and drop web interface with no coding or long-going project needed for creating flows
Integration guides for Cisco UCCX, Cisco UCCE with CVP, and Avaya Experiences Portal
Why Leaders Switch to Comstice IVR
On-Premises
Protect your valuable customer data by running your IVR on your network.
Offline AI
No shared cloud service is used, no information shared.
Easy to Use
Business users stage and go live without technical knowledge.
Multiple Languages
It supports up to eighteen languages. For TTS, you can even train your own dialect.
Train Your Voice
Voice training module for local accents and the dialects.
Supports Any Contact Center
By using MRCP v1 and v2, integrate with any contact center as a modern alternative.
"Call Me Back" Button
One of the great features of Amazon's customer service is the "call me back button". It helps customers to request a call back easily and the Amazon customer service calls back within seconds with the full information of the customer, product and potential resolutions.
You can implement "call me back" button into your customer service pages and ticket emails so that Comstice Outbound Dialer can automatically call your customer and connect them to your teams in seconds.
Bundle Comstice IVR With
Modular business applications for customer engagement, and customer service.
More than compliance recording with call transcripts, sentiment analysis, problem analyzer that can feed into knowledge base. Learn more.
Fully-featured outbound campaign manager for running faster campaigns, record customer activity and manage re-engagements. Learn more.
Comstice Mobile Softphone
Record mobile business calls, provide mobile phone line to each employee using Comstice Mobile Softphone solution. Learn more.
Click here for Comstice Orbit, a modern customer service platform that you can run on-premises or in the cloud.
How Comstice IVR Works
- Run as a standalone solution or integrate with your Cisco UCCX, UCCE CVP or Avaya Experience Portal using MRCP protocol.
- Create a sample test IVR contact flow to test ASR and TTS with your existing environment.
- Integrate any third-party platform with Comstice IVR using RESTFul APIs.
- If standalone mode is used, integrate with your existing SIP network via a SIP Trunk.
What Customers Think About Comstice IVR
“\u201cWe were able to train our local Arabic dialect with Comstice IVR for TTS.”
“\u201cMy team can stage, test and update the contact flows without working with IT.”
“\u201cAI needs a lot of experimentation. Comstice IVR helps to simplify that.”
“\u201cWe did not need any GPUs or special hardware. Great work.”
Reports and Dashboards
- Historical reports about the agent performance, campaign performance, business outcomes, outbound calling performance and overall business goals.
- Real-time dashboards about the called numbers, potential revenue, contacts closed, fail codes and overall campaign footprint.
- End of day agent and team performance scorecards by email.
- Update of the phone activity on the CRM records for each contact.
Comstice AI Agent Assist for Avaya AXP and Cisco Finesse FAQ
- What is the license model for AI Agent Assist?
It is based on the number of named or concurrent agents.
- Do I need additional licenses on Avaya or Cisco?
No additional Cisco licenses needed. You will need DMCC license on Avaya AES for recording integration.
- Can we restrict admin features?
You can create profiles about which features, KB articles and reports each user can access.
- We already have a knowledge base. Can we use that?
Yes, we can access to your existing knowledge base and copy the data across.
- How do you query data in SQL for the responses?
AI Agent Assist analyzes the database schema, sample tables in scope to generate SQL queries for the potential questions. Those queries are used to retrieve data.
- Is this solution on-premises or in the cloud?
Comstice AI Agent Assist is designed to be run on-premises. Comstice can host it for your organization as well or you can run it on your Azure Kubernetes Cloud.
- Does Comstice AI Agent Assist support Kubernetes?
Yes, you can run it on your Kubernetes environment or Azure Kubernetes as well.
- Does Comstice AI Agent Assist include real-time dashboards?
Yes. You can login as a supervisor, see the call transcripts and suggested articles.
- How long does it take to train an agent or supervisor on AI Agent Assist?
Typically we run one hour-long train-the-trainer session for supervisors, and we also provide video and pdf content. Agents usually watch the videos and do sessions with their team leaders.