Cisco AI Voice Assistant for Customer Service

Build AI Voice use cases for Cisco CUCM, UCCX, UCCE and PCCE.

On-Premises or in the Cloud.

Automate Repetitive Tasks with full data privacy

Integrate CRM for personalized customer experience

AI Post-Call Surveys, Product Support, Out of Hours Coverage.

Why Leaders Choose Comstice AI Voice Assistant

Built-In STT and TTS

Speech-to-Text and Text-to-Speech out of the box.

On-Premises Option

Run AI with full data privacy on your private network.

Transfer to Live Agent

SIP REFER Transfer to the queue as a fallback.

CRM and Database Integration

Integrate with your existing data stores.

Telephony Integration

Cisco Callmanager Integration with SIP

Multi-Language Support

Handle multiple languages and accents

Use Cases for AI Voice Assistant

IVR Replacement
Replace legacy IVR with AI-Based dynamic IVR with built-in speech-to-text and text-to-speech.
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Product Support
Conversational product usage help, onboarding, and troubleshooting.
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Post-Call Surveys
Interactive post-call surveys for more detailed customer feedback with recommendations.
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Three Levels of AI Voice Assistant

  1. Simple IVR Commands: "Connect me to Finance department" or "Online Sales Support"

  2. Canned Questions:"What is my renewal date?" or "Where is my parcel? Reference number: TA09230923"

  3. Long Conversations: "I have this dishwasher model G092 T. Top shelf is not cleaning as expected. What should I check?"

Levels 1 and 2 can be handled using local CPU resources. Level 3 may require LLM service subscriptions such as ChatGPT or Claude.

Fine Tuning LLMs

Fine tuning is the process of training generic LLMs using knowledge base articles, processed customer call transcripts from your call recordings and pdf documents available.

Click here to learn more about how Comstice Call Recording can create and process the call transcripts of the recorded customer calls and creates knowledge base articles automatically.

LiveKit SIP Integration

LiveKit is an open-source WebRTC framework to create your own AI agent scenarios. You can run it on your network.

Comstice AI Voice Assistant can integrate with on-premises LiveKit via SIP so you can create your own agents.

LiveKit is an optional component. There is no additional cost of integrating LiveKit into the solution and run it offline.

Cisco AI Voice Assistant FAQ

  • What is the license model for Comstice AI Voice Assistant?
    It is based on the number of concurrent calls handled as well as the LLM training and fine tuning costs.

  • What is the license model for LiveKit?
    LiveKit is licensed under Apache license. The Apache License is a permissive open-source software license that grants users broad rights to use, modify, distribute, and sublicense software.

  • Do I need any Cisco licenses?
    No. AI Voice Assistant integrates with Cisco CUCM using a SIP Trunk.

  • Can we create our own AI Modules?
    You can create AI Modules that can be integrated with your LiveKit instance. In that case, vector databases will be separate from the Comstice Vector DB.

  • Can I run this in AWS or Google Cloud?
    Yes Comstice AI Voice Assistant runs on Docker, Openshift and Kubernetes. You can run it in any cloud environment that supports LinuxVM and/or Docker.