Avaya AI Voice Assistant for Customer Service

Build AI Voice use cases for Avaya Aura / Elite, ACCS, Avaya CM and Avaya IP Office.

On-Premises or in the Cloud.

Automate Repetitive Tasks with full data privacy.

Integrate CRM for personalized customer experience.

AI Post-Call Surveys, Product Support, Out of Hours Coverage.

Why Leaders Choose Comstice AI Voice Assistant

Built-In STT and TTS

Speech to Text and Text to Speech out of the box.

On-Premises Option

Run voice assistant with full data privacy on your private network.

Transfer to Live Agent

SIP REFER Transfer to a live agent for human intervention.

Out of Hours Coverage

AI Voice Assistants work 24 by 7, every day.

Telephony Integration

SIP Trunk with Avaya Session Manager

Multi-Language Support

Multiple languages and accents for speech to text and text to speech.

Use Cases for AI Voice Assistant

IVR Replacement
Replace legacy IVR such as Nuance and Lumen Vox with AI-Based dynamic IVR with built-in speech to text and text to speech.

Product Support
Conversational product usage helpline, with natural language processing voice assistant for customer onboarding and troubleshooting.

Post-Call Surveys
Interactive post-call surveys for more detailed customer feedback with recommendations.

Three Levels of AI Voice Assistant

  1. IVR Replacement: "Connect me to Finance department" or "Online Sales Support"
  2. Canned Questions: "What is my renewal date?" or "Where is my parcel? Reference number: TA09230923"
  3. Long Conversations: "I have this dishwasher model G092 T. Top shelf is not cleaning as expected. What should I check?"

Levels 1 and 2 can be handled using local CPU resources. Level 3 usually handles complex tasks and may require LLM service subscriptions such as ChatGPT or Claude.

Fine Tuning LLMs

Fine tuning is the process of training generic large language models using knowledge base articles, and customer call transcripts from your call recordings and pdf documents available.

LiveKit SIP Integration

LiveKit is an open-source WebRTC framework to create your own AI agent scenarios.

Comstice AI Voice Assistant can integrate with LiveKit via SIP so you can create your own agents.

We were able to run an AI Voice Assistant completely offline, without sharing our data.

Comstice provided best practices about how to make customers like and use AI Voice Assistant.

AI Voice Bots fail most of the time. Comstice helps us to understand why and how to improve Voice Bot success rate.

Preferred By

Download Data Sheet for Features, Architecture, and Project Plan

Get all the details about Comstice AI Voice Assistant Implementation and AI Use Cases, including features, comparison with the alternatives, architecture, server specifications and the sample project plan.

Avaya AI Voice Assistant FAQ

  • What is the license model for Comstice AI Voice Assistant?
    AI Voice Assistant licensing is based on the number of concurrent calls handled as well as the LLM training and fine tuning costs.

  • What is the license model for LiveKit?
    LiveKit is licensed under Apache license. The Apache License is a permissive open-source software license that grants users broad rights to use, modify, distribute, and sublicense software.

  • Can we create our own AI Modules?
    You can create AI voice agents and integrate with your LiveKit instance.